Last updated: February 1st, 2020
Velo Trust does not disclose any non-public personal information about you, except as permitted by law. If you decide to close your account, Velo Trust will continue to adhere to the privacy policies and practices as described in this notice.
Velo Trust may receive non-public personal information about you (the “Personal Information”) from any of the following sources:
Velo Trust may process the Personal Information for the following purposes:
We take reasonable security measures consistent with applicable law to protect the security of your Personal Information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. We also implement the use of encryption or Secure Socket Layers connections for the transmission of any Personal Information.
We will retain your Personal Information as long as an account is active or as needed to provide you Services. You may, at any time, instruct us to remove Personal Information, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Velo Trust from our servers. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
We may share the personal information that we collect about our customers, prospects, or former customers with their brokers or:
Privacy, security and service in Velo Trust’s online operations are just as critical as in the rest of our business. We use firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Velo Trust accounts and systems from unauthorized access.
When you interact with us through online channels (for example, websites and mobile applications) owned and controlled by Velo Trust (“Velo Trust websites”), Velo Trust manages personal information in accordance with all of the practices and safeguards described previously.
When you visit Velo Trust’s websites, we may collect technical and navigational information, such as device type, browser type, Internet protocol address, pages visited, and average time spent on Velo Trust’s websites. We use this information for a variety of purposes, such as maintaining the security of your online session, facilitating site navigation, improving Velo Trust’s website design and functionality, and personalizing your experience on Velo Trust’s websites. Additionally, the following policies and practices apply when you are online:
Velo Trust provides information to its clients through electronic means only. These include Email, website and online platform. Kindly note that to receive information electronically from Velo Trust, a valid Email address is required. Velo Trust provides information through our website which may not be addressed personally to you.
Velo Trust websites are not directed to individuals under the age of thirteen (18). Velo Trust does not intentionally collect information on Velo Trust websites from those we actually know are under 18, and we request that these individuals do not provide personal information through the sites.
You may access and, if necessary, correct your account information through a variety of media offered by Velo Trust for example through email request.
You have the following rights, in certain circumstances, in relation to your personal information:
Where you have provided your consent to processing (e.g. to receive information about products and services which may be of interest to you or to the institution you represent), you may withdraw your consent at any time by contacting Velo Trust by email on email@example.com
Where Velo Trust requires your personal information to comply with AML or other legal requirements, failure to provide this information means Velo Trust may not be able to provide the Services or the service to the institution you represent.
You have the right to lodge a complaint with a supervisory authority.
We hope that we can resolve any query or concern you raise about our use of your information. You may contact our Privacy Office or your country’s supervisory authority to lodge a complaint.