Privacy Policy

Last updated: December 22nd, 2021

1. Why we collect your personal information

Personal information is data that can be used to identify you directly or indirectly, or to contact you. Our Privacy Policy covers all personal information that you voluntarily submit to us and that we obtain from our partners. This Privacy Policy does not apply to anonymised data, as it cannot be used to identify you.
You may be asked to provide personal information anytime you are in contact with Velo Trust. We may use your personal information in accordance with this Privacy Policy. Except as described in this Privacy Policy, Velo Trust will not give, sell, rent or loan any personal Information to any third party.

2. What type of information we collect

Any information that we collect is necessary to provide you with a smooth and seamless service.
We will not be able to ensure that all our services are available to anyone who has not provided the necessary information needed to create a Velo Trust account.
Depending on the service you wish to use, we may collect the following types of information:

  • Full name, date of birth, gender, phone number, Email address.
  • Crypto-currency and crypto-token wallet address.

3. How your personal information is used

The main purpose for collecting personal information is to provide you with a secure, and convenient experience. How this information can be used:

  • to create, develop, operate, deliver, and improve the services that you use on Velo Trust website.
  • to comply with regulatory guidelines.
  • for loss prevention and quickly solve customer care complaints.

4. Automatically collected information

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, problem solving and service improvement. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

5. Cookies

One of the ways we collect data about your use of the Velo Trust service is through the use of cookies. It helps us with the analysis of the visits to our services and helps us to deliver a better product. You can manage cookies through the settings of your internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies.

6. Protection of the personal information

We will not permit any third parties to contact you directly on an unsolicited basis in relation to their own products or services. We do not sell, trade, or rent your personal identification information to others. You should never disclose your account password to unauthorized parties. We use certain security measures to help keep your personal information safe, but we cannot guarantee that these measures will stop any users trying to get around the privacy or security settings on the Website through unforeseen and/or illegal activity.